FAQ
SHIPPING
WHEN I SELECT MY RESIDENTIAL ADDRESS FOR USPS SHIPPING, DO I NEED TO BE HOME WHEN IT ARRIVES?
NO. THERE IS NO SIGNATURE REQUIRED FOR DELIVERIES TO RESIDENTIAL ADDRESSES. IF THE DRIVER FEELS THAT IT IS "UNSAFE" TO LEAVE THE PACKAGE, THEN THEY WILL LEAVE A NOTE STATING THE OPTIONS THAT YOU HAVE FOR GETTING THE PACKAGE.
I LIVE OUTSIDE THE UNITED STATES. WHAT IS THE PROCESS FOR SHIPPING INTERNATIONALLY?
ALL INTERNATIONAL ORDERS ARE SHIPPED VIA USPS INTERNATIONAL. THE COST OF SHIPPING IS CALCULATED AUTOMATICALLY BASED ON WEIGHT AND LOCATION WHEN YOU PLACE YOUR ORDER ONLINE. YOU WILL BE ABLE TO VIEW THE COST BEFORE YOU SUBMIT YOUR FINAL ORDER. COOL GRIPS HAS NO CONTROL OVER THE COST OF DUTIES AND TAXES THAT ARE IMPOSED UPON IMPORT TO ANY COUNTRY OUTSIDE THE UNITED STATES AND CANNOT BE HELD RESPONSIBLE FOR COMPENSATION. PLEASE NOTE THAT WE ARE OBLIGATED BY LAW TO DECLARE THE PROPER VALUE ON ALL SHIPMENTS.
I AM IN THE MILITARY, CAN COOL GRIPS SHIP TO AN APO ADDRESS?
WE DO SHIP TO MILITARY ADDRESSES VIA USPS. PLEASE ALLOW 2 – 6 WEEKS FOR DELIVERY.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
COOL GRIPS OFFERS SEVERAL SHIPPING METHODS FOR YOUR CONVENIENCE INCLUDING FREE SHIPPING VIA USPS. ESTIMATED SHIPPING TIMES HAVE BEEN PROVIDED BELOW. PLEASE KEEP IN MIND; THESE TIME FRAMES INCLUDE OUR PROCESSING PERIOD, WHICH CAN TAKE UP TO 72 BUSINESS HOURS.
- CONTIGUOUS UNITED STATES - 2-7 BUSINESS DAYS
- ALASKA, HAWAII, AND U.S. TERRITORIES - 3-8 BUSINESS DAYS
- APO/FPO - 2-6 WEEKS
WILL I BE ABLE TO TRACK MY ORDER? IF SO, HOW DO I TRACK IT?
YES. ONCE THE ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION. YOU CAN ENTER THE TRACKING NUMBER AT WWW.USPS.COM PLEASE NOTE, IT MAY TAKE 1 – 2 DAYS AFTER SHIPMENT FOR THE TRACKING INFORMATION TO UPDATE.
WHAT IS YOUR RETURN POLICY?
WE WILL ACCEPT RETURNS WITHIN 30 DAYS OF THE ORIGINAL PURCHASE ONLY IF THE PRODUCT IS UNOPENED AND UNUSED. YOU CAN READ MORE ON RETURNS ON OUR RETURNS PAGE.
HOW LONG IS MY COOL GRIPS PRODUCT UNDER WARRANTY? WHAT DOES THE WARRANTY POLICY COVER?
COOL GRIPS WARRANTIES THE PRODUCT THEY SELL ON THEIR WEBSITE FOR A PERIOD OF THIRTY DAYS AGAINST MANUFACTURE DEFECTS. FAB-CASE IS AN AUTHORIZED RESELLER FOR ALL PRODUCTS LISTED ON THEIR SITE. MANUFACTURE WARRANTIES DO APPLY. IF YOU NEED ASSISTANCE FILING A WARRANTY CLAIM PLEASE CONTACT US USING THE CONTACT US PAGE.