Refund policy

 

FAB POPS® has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@fabpops.com. Please note that returns will need to be sent to the following address: FAB ONE GROUP LLC, 1498 Buford Highway, Suite C #122, Buford, Georgia 30518. Return shipping is paid at the customer's expense.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@fabpops.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty claims
If your item develops a defect covered under our Lifetime Warranty, contact us within 90 days of receiving it. Customers are required to pre-pay return shipping for warranty claims, which we will reimburse upon a successful claim. Once confirmed, you'll receive your choice of: a refund to your original payment method, a refund in store credit, or a replacement item (if stock is available).

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds (change-of-mind returns)
Approved change-of-mind returns are refunded as store credit for a future purchase, not to your original payment method. Shipping costs are not refunded. We will notify you by email once your return has been received, inspected, and your store credit issued.